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Welcome to The White Farmhouse!
Below you will find answers to questions you may have regarding payment
methods, shipping options, and special orders. If you have any additional
questions, please feel free to contact us at info@thewhitefarmhouse.com
Customer Service
You’re very important to us and we want to make sure you’re happy with your
order! Every effort is made to send your order accurately and quickly. Most
orders will be processed and mailed by the next business day. Orders that
require custom cutting may take two business days. If we make a mistake,
please contact us immediately so that we can fix the problem!
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Methods of Payment
We accept Visa, MasterCard, American Express, and Discover credit cards.
Your credit card will not be charged until your order is complete and ready
to ship.
We also accept Money Orders and Personal Checks in US currency. Personal checks require a processing period of 5-7 days after they have been
received. Please understand, there will be a delay in shipping out your
order.
Shipping
We want to keep your shipping charges as low as possible!
The shipping amount will be determined by the weight, size, delivery
destination, and method of delivery. You will be charged the actual shipping
costs which may or may not include insurance. Insurance for your package is
optional and completely your choice. If you would like to insure your
package for loss and damage please indicate this in the “Ordering
Instruction” box in in your shopping cart at check out. If you do not insure
the package and it is lost or damaged, we are not responsible for replacing
the merchandise or issuing a credit.
When you are processing your order through the Checkout page, the shipping
charge shown is an estimate only. Your actual charge may be less or more.
International customers, your shipping rates will be more. Please contact us
if you have any questions or need special handling of your purchase.
Shipping within the United States
We ship our packages via US Postal Service First Class or US Postal Service
Priority Mail. It is our goal to process and ship your order within 48
hours.
Shipping for Overseas Orders
Customers are responsible for any Customs fees. Overseas customers will have
their packages shipped via the US Postal Service. You may choose between
Airmail Letter Post, Airmail Parcel Post, Economy Surface Letter Post, or
Economy Surface Parcel Post.
You can choose Airmail Letter Post or Airmail Parcel Post. Airmail Letter
Post packages cannot be insured. Airmail Parcel Post packages can be
insured. Delivery time varies, but the US Postal Service guidelines usually
state 4 to 10 days.
You can also choose Economy Surface Letter Post or Economy Surface Parcel
Post. Economy Surface Letter Post packages cannot be insured. Economy
Surface Parcel Post packages can be insured. Delivery time varies, but the
US Postal Service guidelines usually state 4 to 6 weeks.
Shipping prices can vary widely. We are happy to provide shipping estimates
before your package is shipped, please include this request in the
"Comments/More Information" box during checkout.
Most of our international customers prefer Airmail Letter Post or Airmail
Parcel Post. Unless you specify otherwise, we will ship your package via
Airmail Letter Post.
Security and Privacy
We are committed to protecting your privacy. We do not sell, trade or
otherwise share your personal information with anyone for any reason.
Special Orders
We’re happy to special order books and patterns if at all possible. Please
feel free to contact us with your requests.
Lori and Chelsea
email: info@thewhitefarmhouse.com |
